When you arrive at Riverview Animal Hospital, you can expect quality care for your pet as we treat them as one of our own
When first arrive you will be greeted by one of our courteous team members. If it’s your first visit, we’ll have you fill out a new client form to get some information about you and your pets
For our feline patients:
Riverview Animal Hospital is an American Association of Feline Practitioners Feline Friendly practice, so if you’re visiting with a cat, we will do our best to take you immediately into an exam room. We don’t want the cats to get stressed out sitting in the lobby and seeing other animals. We invite you to let your cat out to explore the exam room and get comfortable! If they’re more comfortable in the carrier, that’s alright too! We will examine them where they are the most comfortable! Before your visit we spray a feline facial pheromone in the room to make it a more inviting experience for your cat. After your visit, we will put your cat’s carrier up on a high stool next to the reception desk so that they aren’t intimidated by being on the ground and we’ll even turn the carrier around so they don’t have to go face to face with a dog!
For our canine patients:
We will do our best to make sure you are brought into an examination room as soon as we have one available. Our goal is to make sure all of our patients are seen on time, but there will be times the occasional unexpected delay due to an emergency or because we are providing care for a patient that needs a little more time. Please accept our apologies should this occur, and understand that the same dedication and courtesy will be provided to your pet should they ever need it. If your dog is nervous around other pets, please feel free to stay in your car and call us when you arrive. We will come out to your car when there is an exam room ready, so that you can walk directly into the room so your dog is less stressed.
Here’s what to expect during your visit for both feline and canine:
- Once checked in, one of our team members will see you into the exam room. They will weigh your pet and take a brief history.
- A veterinarian will then meet you, gather basic information about your pet’s health, examine your pet, talk about any questions or concerns you may have and plan further diagnostics or treatment as needed. We try to keep your pets in front of you at all times!
- When the veterinary consultation is complete, you’ll go back to our front reception area where your billing and future appointment bookings will be handled.
- Depending on the reason for your visit, you may expect a follow-up call from one of our team members to get an update on how your pet has been doing since their visit.